Crew Branch Circular 03 of 2011
Subject: Grievance redressal mechanism for seafarers - reg.
2. Considering the need for addressing the above and to enhance the welfare of the seafarers, the Honorable Union Minister of Shipping, in his address on the occasion of the 1st 'Day of the Seafarer' held at Mumbai on 25.06.11, has announced a "Grievances Redressal Mechanism for the Seafarers", to be operated in the Directorate General of Shipping, Ministry of Shipping, Govt. of India.
3. In cognizance of the said decision, a 'Grievances Redressal Mechanism for Seafarers' has since been started by the Directorate, with an immediate effect. This mechanism will be functioning as under;
3.1 Grievances of any seafarer may be filed in the Directorate General of Shipping, either by post or e-mail, to the following coordinating mode for the purpose;
a. Postal address: Deputy Director General [Crew Branch],
Directorate General of Shipping,
Ministry of Shipping, Govt. of India,
Walchand Hirachand Marg,
Mumbai- 400 001, Maharashtra
b. E-mail address: (i) email@example.com
3.2 Such grievances will be registered and an acknowledgement & registration no.
thereto shall be assigned within 48 hours of the receipt of the grievance.
3.3 The grievance will be processed and a reply given within 15 days of the receipt of
In the case of a
requirement of a personal hearing in the matter, the seafarers canlso
register their grievances in person with the respective Mercantile Marine
3.5 Such grievances will also be personally heard by the senior officers concerned of
the Directorate General of Shipping, once in 3 months, at the level of the
3.6 The Director General/Joint Director General of Shipping shall also hear the seafarers grievances, personally, once in a year, on the 3rd Wednesday of a given month at 1500 hours, in the office of the locational MMD, through official tours, in terms of the schedule there to enclosed herewith [Annexure -I : 1 page] as may be modified from time to time.
4 This issue with the approval of the Director General of Shipping & ex officio Additional Secretary to the Government of India.