Directorate General of Shipping, Mumbai

Directorate General of Shipping, Mumbai

Citizens Charter

The Directorate General of Shipping and allied offices are Committed to fullfil the national and international obligations through administration of MS Act, 1958 and implementation of the international Conventions and Protocols so as to serve Indian Maritime in an efficient manner which would benefit the industry and the country as a whole and the maritime administration is Committed to render all services to the members of public through its allied offices as specified here under. The details of services indicated are those outlined in the MS Act, 1958 and international Conventions and services which are not included and demanded by the citizens are also being rendered on priority as and when asked for.

Administration & Accounts :

(i)

Purchase of stores and stationery

Settlement of bills.

15 working days from the date of supply of stores/stationery and receipt of bills.

(ii)

Settlement of payments towards services provided by various service providers

15 working days from the date of satisfactory completion of the work and submission of bills.

Shipping Development :

(i)	Issuance of General Trading Licence under Section 406 and 407 of MS Act, 1958 provided all the prescribed conditions are satisfied.	3 working days from the date of receipt of application.
(ii)	Issuance of Charter permission provided all the prescribed conditions are satisfied.	3 working days from the date of receipt of application.
(iii)	Grant of Technical Clearance for Acquisition of vessels over 25 years of age.	One month from the date of receipt of application subject to fulfilling all the prescribed conditions.
(iv)	Grant of permission for short voyages abroad for dry docking and similar purpose.	3 working days from the date of receipt of applications completed in all respects.

Crew Matters :

(i)	Disposal of VIP references regarding seafarers grievances.	Within 15 working days subject to obtaining information from the concerned parties.
(ii)	Disposal of representations from the next of kin of the deceased seafarers.	Within 15 working days from the date of receipt of applications subject to getting requisite details from the related parties.
(iii)	Disposal of requests for permission to place supernumeraries onboard ships.	Within 3 working days from the date of receipt of requests subject to fulfillments of prescribed conditions.
(iv)	Authorization for recognition of Manning Agents under MS (Recruitment and Placement of Seafarers) Rules, 2005.	Within 5 working days provided all the prescribed conditions are satisfied.
(v)	Disposal of references on CDC matters.	Within 10 working days provided all the information could be collected.

Recognition of MTOs :

(i)	Recognition of MTO under MMTG Act, 1993.	Within 15 working days from the date of receipt of application provided all the requirements are satisfied.
(ii)	Renewal of recognition of MTO.	Within one month from the date of application provided all the conditions are satisfied.
(iii)	Grant of NOC of leaving of containers.	2  3 weeks.

Training Matters :

(i)	Inspection of infrasture of pre sea Training Institute by Academic Councils.		Within one month from receipt of application provided all the prescribed conditions are satisfied.
(ii)	Technical scrutiny of inspection reports by Nautical & Engineering Branches and final disposal of the proposal.		Within 12 months from finalization of the inspection report provided all the requirements are complied with.

Coastal Shipping Matters :

(i)

Issuance of Identity Cards to sailing vessels seamen, through Regional Office (Sails).

Within 5 working days subject to fulfillment of all prescribed conditions.

(ii)

Renewal, replacement and cancellation of identity cards.

Within 5 working days from the date of receipt of applications complete in all respects.

NAUTICAL EXAMINATION :

(i)	Preparation of monthly time table.	20 days before the commencement of examination.
(ii)	Declaration of results.	Within 40 days after the last examination for that grade.
(iii)	Conduct of oral examination.	On the assigned date of examination.
(iv)	Dispatch of competency certificate.	15/21 days at Mumbai / Outstation MMDs.

ISPS CODE :

(i)	Approval and review of SSP.	Within 30 days after the receipt of plan.
(ii)	Issuance of ISSC / CSR.	Within 25 days after the receipt of report.
(iii)	Issuance of SOC.	Within 25 days after the receipt of report.
(iv)	Review of PFSA / PFSP.	Within 30 days after the receipt of plan.

APPROVAL OF PLANS :

(i)	SOPEP / SMPEP / Review	Within 15 days after the receipt.
(ii)	P&A manual.	Within 15 days after the receipt.
(iii)	GMDSS retrofit plans	Within 15 days after the receipt.
(iv)	AIS plans	Within 15 days after the receipt.
(v)	LSA plans	Within 30 days after the receipt.
(vi)	L&SS plans	Within 30 days after the receipt.
(vii)	Bridge layout plans	Within 30 days after the receipt.
(viii)	Cargo securing manuals	Within 30 days after the receipt.

MEDICAL EXAMINATION MATTERS :

(i)	Approval of medical examiners.	Within 30 days after the receipt.
(ii)	Disposal of Appellate cases.	Within 20 days after the receipt.
(iii)	Analysis of medical unfit cases	6 monthly basis.
(iv)	Display of approved examiner on DGS website.	6 monthly basis.

MATTERS RELATED TO LIFE SAVING APPLIANCES, RADIO EQUIPMENT AND SERVICE STATION.

(i)	Approval of navigational equipments.	Within 30 days after the receipt of letter.
(ii)	Issuance of acceptance letter for Life Saving Appliances, Radio Equipment	Within 30 days after the receipt of letter.
(iii)	Issuance of dispensation / exemption letters.	Within 15 days after the receipt of letter.
(iv)	Approval of Shore based maintenance agreement.	Within 30 days after the receipt of letter.
(v)	Issuance of approval for Life Raft / Rescue Boat Service Station.	Within 30 days after the receipt of letter.
(vi)	Approval of EPIRB / SART service stations.	Within 30 days after the receipt of letter.
(vii)	Shore Wireless Station approval matters.	Within 03 days after the receipt of letter.

REGISTRATION OF SHIPS :

(i)	Approval of name	Within 3 working days
(ii)	Approval of call sign	Within 3 working days
(iii)	Approval of official number	Within 3 working days
(iv)	Allotment M.M.S.I./D.S.C. number	Within 3 working days
(v)	Approval for change of port of registry	Within 7 working days
(vi)	Issues related to closer of registry	Within 3 working days
(vii)	Issues related to mortgages	Within 7 working days
(viii)	Issuance of extract from Central registry.	Within 3 working days

DISPENSATION RELATED MATTERS :

(i)	Issuance of manning dispensation	Within 5 working days from receipt of application
(ii)	Issuance of age dispensation	Within 3 working days from receipt of application
(iii)	Issuance of supernumerary dispensation.	Within 3 working days from receipt of application

VOYAGE PERMISSION & TOWAGE RELATEDED MATTERS :

(i)	Single / Season voyages		Within 4 working days from receipt of request.
(ii)	Towage permission		Within 4 working days from receipt of request.

ENGINEERING MATTERS :

(i)	Approval of plans of hull, machinery, equipments of fire fighting and oil pollution for vessels built in India and abroad.	One month
(ii)	Approval of operating manuals and documents for loading and operation of Indian Vessels.	One month
(iii)	Technical scrutiny of proposals for acquisition of ships by Indian Shipowners.	15 days
(iv)	Examination and Certification of Marine Engineers.	Exam as per monthly schedule. Preparation of COC within 3 weeks after receiving of application in the Directorate.
(v)	Approval and monitoring of various workshops an institutions imparting training to Marine Engineers.	One month
(vi)	Control of statutory surveys of Indian vessels abroad.	One month
(vii)	Registration of bunker suppliers.	15 days
(viii)	Dispensation regarding requirements of Engineers and other statutory requirements.	7 working days

NAVAL ARCHITECTURE MATTERS :

(i)	Scrutiny and approval of Trim and Stability Booklets of merchant ships, dumb barges, fishing vessels.	Within two months of submission
(ii)	Scrutiny and approval of Damage Stability Booklet.	Within two months of submission.
(iii)	Scrutiny and approval of grain stability booklets.	Within two months of submission.
(iv)	Scrutiny and approval of tonnage computations.	Within two months of submission.
(v)	Scrutiny and approval of Crew Accommodation Plans.	Within two months of submission.
(vi)	Scrutiny and approval of Loading Operations Manual.	Within two months of submission.
(vii)	Scrutiny of Structural Fire Protection Plans.	Within one month of submission.
(viii)	Scrutiny and approval of Cargo Securing Manual.	Within one month of submission.
(ix)	Scrutiny and approval of Ventilation and Piping Plans.	Within two months of submission.
(x)	Scrutiny and approval of subdivision calculations of passenger ships.	Within two months of submission.
(xi)	Scrutiny and approval of structural plans of passenger ships.	Within three months of submission.
(xii)	Scrutiny and approval of Rescue Boat / Fast Rescue Boat Plans.	Within two months of submission.
(xiii)	Scrutiny and approval of Life Boat Plans.	Within three months of submission.
(xiv)	Scrutiny and approval of Inflatable Life raft Plans.	Within two months of submission.
(xv)	Approval of fire protection materials such as insulation, flooring, fire class panels, ceiling, fire doors and other furnishing materials.	Within one month of submission.
(xvi)	Scrutiny and endorsement of ESP reports.	Within one month of submission.
(xvii)	Issue of CAS Final Review report and Statement of Compliance.	Within one month of submission of full CAS survey reports.
(xviii)	Assignment of Govt. of India load line.	Within two months of receipt of full survey reports and load line forms from MMDs.
(xix)	Technical Clearance from hull point of view for ships acquisition.	Within three days.

Note : (1) Sincere endeavor would be made to adhere to these goals but in the event of Officers/Staff concerned on tour or on leave there might be minor deviation from the specified period.

(2) The time allocation mentioned above commences from the receipt of mail in the Branch.

(I) SERVICES (SHIPPING SECTOR)

Details of Services rendered by various offices under D.G. Shipping.	Time required for rendering services
	*Mercantile Marine Department, MUMBAI*	*Mercantile Marine Department, KOLKATA*	*Mercantile Marine Department, CHENNAI*
Approval of plans w.r.t. crew accommodation. Trim & Stability booklets, grain loading manuals, LSA, L&SS and Fire Fighting Appliances and Radio Installation (GMDSS) of ships.	Thirty days	Thirty days	Thirty days
Statutory Survey and Certification of Passenger and Cargo ships under SOLAS MARPOL and International Load Line Convention.	72 hrs. notice for survey and one day to issue certificate after rectification of deficies.	72 hrs. notice for survey and one day to issue certificate after rectification of deficies.	72 hrs. notice for survey and one day to issue certificate after rectification of deficies.
Audit under International Safety Management (ISM) Code for Indian Shipping Companies and Ships.	Time frame depends on the preparations made.	Time frame depends on the preparations made.	Time frame depends on the preparations made.
Port State Control Inspection of Foreign Flag Ships.	Order after inspection of the vessels is issued immediately on rectification of the deficiencies.	Order after inspection of the vessels is issued immediately on rectification of the deficiencies.	Order after inspection of the vessels is issued immediately on rectification of the deficiencies.
Industrial surveys and inspection for granting approval to various safety equipment and appliances onboard ships.	Time frame depends on the extent of the survey and inspection.	Time frame depends on the extent of the survey and inspection.	Time frame depends on the extent of the survey and inspection.
Scrutiny of report of the delegated surveys conducted by International.	2 clear working days to examine the report and issue full term	2 clear working days to examine the report and issue full term	2 clear working days to examine the report and issue full term
Classification Societies and issuance of Statutory Certificate.	Certificate of the survey conducted by Classification Societies.	Certificate of the survey conducted by Classification Societies.	Certificate of the survey conducted by Classification Societies.
Statutory Inspection and Certification of Inland Vessels, Sailing Vessels & Fishing Vessels.	One clear working day to issue Certificate of Survey when deficiencies are rectified.	One clear working day to issue Certificate of Survey when deficiencies are rectified.	One clear working day to issue Certificate of Survey when deficiencies are rectified.
Preliminary inquiry in to shipping casualties.	About 3 months to prepare reports provided all the witnesses are examined and their statements recorded.	About 3 months to prepare reports provided all the witnesses are examined and their statements recorded.	About 3 months to prepare reports provided all the witnesses are examined and their statements recorded.

Examination and Certification

Examination of Masters, Mates and Engineer Officers and issuance of Certificates of Competency under STCW Convention.	3 clear working days for the issue of Provisional Certificate of Competency.	3 clear working days for the issue of Provisional Certificate of Competency.	3 clear working days for the issue of Provisional Certificate of Competency.
Examination and certification of seafarers on Inland vessels.	5 clear working days to issue Provisional Certificate to successful candidates.	5 clear working days to issue Provisional Certificate to successful candidates.	5 clear working days to issue Provisional Certificate to successful candidates.
Approval and inspection of all Seafarers Training Institutions in Western Academic Council.	30 days	30 days	30 days

Registration Section

Registration of Indian ships	Two clear working days for grant of certificate of registry.	Two clear working days for grant of certificate of registry.	Two clear working days for grant of certificate of registry.
Registration of Mortgages.	Two clear working days for Registration of Mortgages.	Two clear working days for Registration of Mortgages.	Two clear working days for Registration of Mortgages.
Measurement of Tonnage and issuance of International Tonnage Certificate (ITC) to ships.	One clear day for on receipt of application.	One clear day for on receipt of application.	One clear day for on receipt of application.
Registration of Inland vessels, sailing vessels and fishing vessels.	Two clear working days for grant of certificate of registry.	Two clear working days for grant of certificate of registry.	Two clear working days for grant of certificate of registry.

(III) SHIPPING OFFICES.

(i) Issuance of CDCs:

The Continuous Discharge Certificates (CDCs) in the following Categories are issued as per the time schedule subject to fulfilling the prescribed eligibility criteria and verification of documents.

(a) CDC for Petty Officers

(b) CDC for Cadet (Batch-wise)

(d) CDC for Certificated Officer

(e) CDC for Ex-Navy

(f) CDC for Ratings (Batch-wise)

Time Frame

30 days

15 days

30 days

(ii) Miscellaneous Services Relating to CDCs.

On production of requisite documents for the following categories of CDCs are issued as per time scheduled as shown against each.

(a) Issue of Additional CDC.

(b) Issue of Duplicate CDC.

(d) Conversion of paper CDC to book CDC.

(e) Authentication of Indentures for Cadet as per Apprenticeship Sea Service Rules, 1960

15 days

10 days

01 day

(iii) Payment to the Seamen:

(a) Settlement of balance wages to seamen.

(b) Settlement of balance wages to deceased seamens to the window or next of kin.

01 day

30 days

(iv) Seamens Welfare Scheme:

(a) Redressal of Seamens complaint regarding on Board working conditions i.e. drinking water, food, accommodation wages etc.

(b) Providing assistance to the families of seamen engaged on board through local government authorities to redress their grievances.

(d) Settlement of wages dispute between seamen and ships owners under Section 132 of MS Act, 1958.

(e) Cancellation of CDCs of retired seamen on his request.

(f) Issue of service record to the retired seamen after the cancellation of CDC to take service benefits.

02 days

07 days

01 day

30 days

03 days

01 day

(v) Other Services

Sign on / off seamen

(a) Seamens death inquiry under Section 452 of MS Act, 1958.

(b) Disciplinary cases of seamen.

30 days

10 days

(IV) SEAFARERS WELFARE FUND SOCIETY

Monthly Exgratia Monetary Assistance (MEMA) on half yearly basis		Applications received in a particular half yearly period are cleared soon after the completion of the six month. Subject to submission of requisite documents.
Ad-hoc Exgratia Financial Assistance to Windows of Foreign Going seamen @ Rs.5000/- and Rs.3000/- to a window of Home Trade seamen.		20-25 days are required, subject to submission of requisite documents along with the application.

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